Prices are stated in USA dollars and include GST, unless otherwise stated. Invoices should be paid according to the provided schedule using your preferred payment method. Payments made through Xero Accounting Software will have an additional surcharge imposed by Stripe for credit card transactions. Milestone payments are due within 5 working days of each milestone, unless otherwise agreed upon. Final payment must be made before the website/application/project is launched. Once payment is received, it signifies acceptance of the quote, milestone, delivery, project, and terms & conditions. Grothico reserves the right to negotiate and refund a portion of the payment for requested services. If an order is cancelled before work begins, a 75% refund will be issued. If cancelled after work has started, the maximum refund or charge will be 50% of the invoice. No refund or adjustment will be given if cancellation occurs after over 50% of the work is completed. Cancellation requests must be submitted in writing via mail, email, or fax. Phone requests will not be accepted. For minor or one-time tasks, payment should be made in advance or as stated on the invoice/proposal. If you wish to modify the terms, you must notify us in writing (email is acceptable) within two working days of receiving them. Late fees and charges: Unpaid invoices will incur a late payment fee of 10% of the outstanding amount, plus an administration fee of $5.50 per month, starting from the due date. Due Date: The due date is the specified date by which payment should be made according to the terms mentioned in the invoice/proposal. Outstanding Invoice: An invoice is considered outstanding if the payment remains unpaid for more than 14 days after the due date has passed. Debt Collection: After applying a late payment fee, the client has an additional 7 days to pay the invoice. Failure to do so will result in the outstanding amount being handed over to a debt collector. Grothico is not responsible for any costs or charges associated with recovering the outstanding amount. The client will be responsible for processing any charges related to the recovery process (debt collectors, administration fees, legal expenses). If you have payment delays or questions about the invoice, please contact the Accounts Manager immediately upon receiving the invoice or reminder emails. All communication is typically conducted via email. It is the client’s responsibility to keep us informed of their current email address. Full payment for domain name registration renewal, hosting, or any third-party products or services purchased on behalf of the client is required and non-refundable. For any renewal cancellations, we must be notified at least 30 days prior to the renewal date. Dmand Station typically develops and tests websites/applications on our own servers or hosted domains. The website/application will be transferred to the designated third-party server once all invoices and outstanding payments have been paid in full.